Refund and Returns Policy
Introduction
Thank you for shopping at dorano. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website.
Return Eligibility
Timeframe for Returns
You have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Products marked as final sale
Return Process
Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (984) 421-4115. You will need to provide your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.
Refund Method
Refunds will be issued to the original payment method. Depending on your card issuer’s policies, it may take additional time for the refund to appear on your statement.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected] with your order details.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (984) 421-4115. We will arrange for a replacement or refund and cover all associated shipping costs.
Contact Information
For any questions about this policy or to initiate a return, please contact us:
- Email: [email protected]
- Phone: +1 (984) 421-4115
- Address: 1928 Southeast Jefferson Avenue, Raleigh, North Carolina 27633, United States
- Website: https://www.dorano.store
Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website.